If you return a gift to a Cole Haan retail store, please bring your packing slip so you can be reimbursed for the appropriate amount. If you return a gift that was purchased through the use of a gift card, your gift card will be restored to its original value or a new one will be provided for you, to be used at any time on. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return. If you wish to exchange a gift purchased online at, please contact Customer Service at 80 for assistance. If you wish to return a product that you received as a gift from or from a Cole Haan retail store, the refund will go to the original form of payment, i.e., the credit card used to purchase it. Exchanges are not offered on PayPal, Affirm or Amazon Payment orders. Returned merchandise to our warehouse will be processed as a refund to your PayPal, Affirm or Amazon account.Any items purchase as Final Sale may not be returned or exchanged.International Checkout orders may not be returned or exchanged.Online orders shipped to US addresses may only be returned to Cole Haan retail stores in the United States.Canadian, PayPal, Amazon, Affirm, International Checkout and Final Saleorders cannot be returned to any Cole Haan Retail Store.For ShopRunner returns please click here and sign in to access your pre-paid label.For orders placed on, please visit /returns to request return authorization.For Canadian orders, please contact Customer Service for Return Authorization forms at 80.Original form of payment must be present to receive a refund on that form of payment. All Cole Haan items purchased outside the United States must be returned in the country where the original purchase took place. All outlet purchases must be returned to Cole Haan outlet stores only. ![]() All full-price in-store purchases must be returned to Cole Haan full-price retail stores only. All other requests should be directed to the original place of purchase. Exchanges are not offered on PayPal, Affirm or Amazon orders.Ĭole Haan stores can only process returns from purchases made at our retail and outlet stores, or as stated within our policy. Unfortunately, item availability is not guaranteed – if the item you want is not in stock, we’ll contact you to let you know. You will receive a confirmation email when we process your return and a shipping confirmation email for the exchange items when they’re on their way. ![]() Just let us know what you’d like when you return your original item(s). If you need further assistance please call 80.Įxchanges for online orders are processed in two steps. We’ll guide you through a few easy steps to complete!įind a Store Near You Please note, prepaid return labels will be generated only for those orders and items that comply with Cole Haan’s Return Policy. To get started, click on Process a Return/Exchange below. If you need a different color, size or style, we offer free returns and exchanges by mail or in store. Online orders shipped to US addresses may only be returned to Cole Haan retail stores in the United States.Please note: Canadian, PayPal, Amazon, Affirm, International Checkout and Final Sale orders cannot be returned to any Cole Haan Retail Store.Click on Process a Return/Exchange below to get started. Merchandise purchased at be returned to any Cole Haan retail store for your convenience, free of charge. To return or exchange an item, please pack it in its original condition. Please allow up to one billing cycle for the credit to post to your account. ![]() You will receive a refund based on the original form of payment. Please allow 2-3 business days to process your return once received at our warehouse. Cole Haan reserves the right to deny refunds for a returned item that does not comply with this policy.įor products purchased on original shipping charges and any shipping taxes are non-refundable. ![]() Cole Haan will accept any unworn or unaltered merchandise within 30 days of the original purchase date. Every Cole Haan product is backed by our long standing tradition of quality and craftsmanship.
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